Overview

The Perennia Help Desk is an essential tool designed to provide support and issue tracking for all users. Whether you encounter technical difficulties, require assistance with navigating our platforms, or want to request a new feature, the Help Desk streamlines communication between users and our support team. This system ensures that issues are documented, tracked and resolved in an organized manner, enhancing user experience and promoting transparency in the support process.

Key features

• Centralized Issue Reporting: A single platform for reporting issues, ensuring they are properly recorded and addressed.
• Ticket Tracking: Users can follow the progress of their support tickets from submission to resolution.
• Timely Updates: Receive notifications on ticket status changes, ensuring you are informed throughout the process.
• Integrated Support System: The Help Desk works seamlessly with our existing support infrastructure, providing a cohesive user experience.

Creating a Ticket

The quickest way to request assistance, is from the ? icon found in the bottom right corner of our platforms. If you need a more detailed method, you can access the full help desk by clicking here (opens in a new tab) and selecting one of the options that fit your needs.

Tracking and Managing your Ticket

Once a ticket has been created, you will receive email notifications and communication while a resolution is reached. At times, we may initiate a phone call to provide a more thorough resolution.